Oracle Sales Cloud for Outlook First Run Assistant Is Not Starting (Doc ID 1680547.1)

Last updated on JUNE 09, 2014

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Installation, Deployment & Upgrade 3.05.06

ACTUAL BEHAVIOR
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After installing Oracle Sales Cloud for Outlook and opening Microsoft Outlook the First Run Assistant does not appear

EXPECTED BEHAVIOR
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The First Run Assistant should launch when Outlook is started after installing Oracle Sales Cloud for Outlook

STEPS
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The issue can be reproduced at will with the following steps:
1. Install Oracle Sales Cloud for Outlook
2. Open Microsoft Outlook
3. The First Run Assistant not opens.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot launch the Oracle Sales Cloud for Outlook First Run Assistant.

Cause

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