Zip Code Selection Not Returned After Zip Code Search On IPAD (Doc ID 1681129.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Performance

ACTUAL BEHAVIOR
---------------
Zip Code Selection Not Returned After Zip Code Search on iPAD

When performing Search on Zip Code and making a selection, after waiting minutes, no result is returned and Application is Locked Up, forcing Re-Login of Fusion Sales Application

EXPECTED BEHAVIOR
-----------------------
Zip Code Search returns results properly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Fuse application in IPAD
2. Click Customers
3. Click Create Button
4. Click State
5. After Highlighting/Selecting a Zip Code from the List and Click OK, Search takes minutes and returns the following. NO other issues with accessing data.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot search zip code on iPAD

Cause

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