Unable To Add Custom Field ( which had been joined from Organization Profile ) To Simplified UI In The Overview Page ((ZCX-3075002) (Doc ID 1900667.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM Application Composer - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.7.0.0 version, Application Customer Center

When attempting to add new custom field  which had been joined from Organization Profile  in Overview Page, the following error occurs.

Note this error occurs only in scope of Fuse pages (Simplified Pages) same action works fine for Enterprise pages (eg Overview Page)

ERROR
-----------------------
"The Overview Page cannot be updated because of an internal error. Contact your application administrator. (ZCX-3075002)"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
A)
1. Log in to Fusion Applications Simple UI
2. Navigate to Application Composer
3. Select Common as the Application
4. TCA Organization Profile standard object
5. Fields > See Custom field : Customer Type

B)
1. Log in to Fusion Applications Simple UI
2. Navigate to Application Composer
3. Select Customer Center as the Application
4. Sales Account standard Object
5. Joins > SalesAccountoOrganization > Create a join with Organization :Customer Type fiield


C)
1. Log in to Fusion Applications Simple UI
2. Navigate to Application Composer
3. Select Customer Center as the Application
4. Sales Account standard Object
5. Pages > Simplified Pages tab > Overview page >
4. Click on Field and add  new custom field(Customer Type - Join Field)
5. Click Pages > Simplified Pages UI > Overview page > and move the field from Available Field to Selected Fields.
6. Save and close
get error

The Overview Page cannot be updated because of an internal error. Contact your application administrator. (ZCX-3075002)


D)

1. Log in to Fusion Applications Simple UI
2. Navigate to Application Composer
3. Select Customer Center as the Application
4. Sales Account standard Object
5. Pages > Enterprise Pages tab > Overview page >
4. Click on Field and add  new custom field(BF Customer Type - Join Field)
5. Click Pages > Simplified Pages > Overview page > and move the field from Available Field to Selected Fields.
6. Save and close

no error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add new custom field which had been joined form TCA Organization Profiie object on the Simplified Customer Overview Page.

 

Cause

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