Can not assign or reassign NEW disputes.

(Doc ID 1900813.1)

Last updated on DECEMBER 09, 2014

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

New disputes did not get assigned to the analysts and there is no way of re-assigning these disputes.

 

STEPS

-------

Login as the analyst in Application
Navigator > Incentive Compensation > Participant Snapshot > Overview
a. Search Disputes by Status : shows New disputes BUT can not drill down
b. Worklist - shows list of value for dispute status but does NOT include New



EXPECTED BEHAVIOR
-----------------------
Disputes should still be assigned to analyst and present in work list for any further action

Cause

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