Competitor And Reference Records Not Available In Opportunity Header (Doc ID 1903941.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Sales - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Set Up Sales-Define Competitors

When attempting to ad a competitor to an opportunity get an empty LOV even if competitors are existing
if using anyway select and add action
the following error occurs.

ERROR
-----------------------
Error
You have not selected a competitor. To add a competitor to the opportunity, perform a search and then select a competitor from the search results.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
A)
1. log in
2. Navigator > Opprtunity workarea
3. Click on Review Competitors Link in Task pane
4. In Review Competitor page > Click on Create new Competitor icon > Create anew competitor : XX Competitor

B)
Navigator > Opportunity > Create or edit an Opportunity
> click on icon Manage Competitor at Opportunity Header level
> Cannot display any one of existing competitor
> so cannot add any competitor by using this icon

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add an existing competitor to an opportunity

Cause

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