Absence Requests Failing With SOA error after manager change is done for an employee (Doc ID 1904397.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms



Issue
--------
After manager change, on submitting absence request user gets either errors in the worklist that the approval "failed with Errors" with details from the HCMEmploymentAbsenceComposite :

FAULT_NAME=operationErroredFault::FAULT_TEXT=com.oracle.bpel.client.BPELFault: faultName: {{http://xmlns.oracle.com/bpel/workflow/taskService}operationErroredFault} messageType: {{http://xmlns.oracle.com/bpel/workflow/taskService}workflowErrorMessage} parts: {{ payload=ORABPEL-30082 WorkflowServiceEngine request to another component failed. Request operation CallFunctionStateless from default/HcmEmploymentAbsencesComposite!28094314_18024941/AbsencesApproval to AbsencesApprovalRules_AbsencesRuleSet failed with Business Fault: null. Check the underlying fault. Check target SOA component for cause. } cause: {null}
NOTIFYERROR

or

when trying to submit new absence get History Tree Error and no approvers appear in the list.

Expected Behaviour
-----------------------------
Even if there is a manager change on the employee, the approvals should route to the new manager and not error in this way.

Cause

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