Outlook Synchronization failing With Error "created snapshot is not integral: 1 unresolved object" Caused By Disabled Sales Method (Doc ID 1905415.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

When synchronizing error message reported..
 

"Internal Error
Message:Oracle Sales Cloud for Outlook encountered an error. Please contact your system administrator"


The logfile in : %appdata%\Oracle\Oracle Fusion CRM for Microsoft Outlook\Profile\Logs\GeneralLog

displayed :

[14-07-07 15:53:46.449334,T8184] [ERROR] [first chance exception]: struct synchronization::sync_error: created snapshot is not integral: 1 unresolved object(s)
@@@@result:error
@@@@code:SD0021
@@@@resource:sync_error-sd0021
@@@@value:1
[14-07-07 15:53:46.462335,T8184] [info] [sync_manager]: synchronization finished. result: error (result code: SD0021, result message: 'created snapshot is not integral: 1 unresolved object(s)', total duration: 26.551 seconds)

 

Cause

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