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Outlook ADFS STS (SSO) Fails With WSM-00008 : Web Service Authentication Failed. (Doc ID 1909014.1)

Last updated on MARCH 19, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 to 11.1.8.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Security

When attempting to login to Fusion CRM for Microsoft Outlook when using ADFS STS (SSO), the following error occurs.

ERROR
-----------------------
FailedAuthentication : The security token cannot be authenticated.
WSM-00008 : Web service authentication failed.
Caused by: javax.security.auth.login.LoginException: Joe Bloggs
Caused by: javax.security.auth.login.FailedLoginException: [Security:090304]Authentication Failed: User Joe Bloggs javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User Joe Bloggs denied


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure ADFS STS (SSO) for Microsoft Outlook
2. Attempt to login to Fusion CRM for Microsoft Outlook


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login to Fusion CRM for Microsoft Outlook using ADFS STS (SSO)

Cause

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