Customer Search Returns Inconsistent Results When Using 'Contains' Criteria (Doc ID 1910567.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Goal

When running a customer search in the Local search page using the Contains criteria, the results are inconsistent.


When searching for MNO, it returns records like MNO Technologies.
However, when searching for 'Tech'', it doesn't. It returns all MNO Technologies accounts only when I run minimum with 'Technologi'.

Is this the expected behavior?
 

Solution

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