Customer Search Returns Inconsistent Results When Using 'Contains' Criteria
(Doc ID 1910567.1)
Last updated on DECEMBER 22, 2020
Applies to:Oracle Fusion Customer Center - Version 18.104.22.168.0 and later
Oracle Fusion Customer Center Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
When running a customer search in the Local search page using the Contains criteria, the results are inconsistent.
When searching for MNO, it returns records like MNO Technologies.
However, when searching for 'Tech', it does not. It returns all MNO Technologies accounts only when run minimum with 'Technologi'.
Is this the expected behavior?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document