Error While Adding Participant Care Physician During Benefit Enrollments (Doc ID 1912712.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Manage Benefits

When attempting to adding participant care physician, the following error occurs.

ERROR
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An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 10, Server Domain: HCMDomain, Server Instance: BenefitsServer_1, Application Name: HcmBenefitsApp.


STEPS
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The issue can be reproduced at will with the following steps:
In the manage enrollment activates > Dependent care physician

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add dependent care physician


Cause

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