Workflow Emails Are Not Being Recieved

(Doc ID 1915322.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 to 11.1.10.0.0 [Release 1.0]
Oracle Fusion Application Toolkit - Version 11.1.8.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

There are several workflows that should be sending an email notifications, but users are not receiving them.

1. When the owner of a lead is changed an email should be sent to the new lead owner. No email is received.
2. When a new lead is entered from the client website and added into Fusion via integrations, the contact on the lead should receive an email. No email is received.

Filename =CRM soa diagnostic logs

 

Cause

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