Unable To Enter Data For Primary Phone,Primary E-Mail,Primary URL,Status Under Simplified UI (Doc ID 1919675.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On Test CAJF-TEST: 11.1.8.0.0 version, Functionality

ACTUAL BEHAVIOR
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Adding standard fields that are not ticked as Updateable in application Composer are not editable in the Simplified creation page.

EXPECTED BEHAVIOR
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Expect to be able to enter an initial value on the creation page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Application Composer - Common - Account
2. Pages - Simplified Pages ( SUI)

3. Create a Layout (under creation layout)
4. Edit created Layout
5. Added Primary Phone,Primary E-Mail,Primary URL
6. Check the SUI - Primary Phone,Primary E-Mail,Primary URL - fields are not editable.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the listed Primary fields.

Cause

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