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Troubleshooting issues where objects are not displayed on Around Me (Doc ID 1922643.1)

Last updated on JUNE 24, 2020

Applies to:

Oracle Fusion Mobile Sales - Version 11.1.8.0.0 and later
Oracle Fusion Mobile Sales Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Purpose

 Detail troubleshooting steps for issues where objects are not appearing on Oracle Sales Cloud Mobile - Around Me.

Around Me feature requires
- location services to be enabled on device
- Longitude and Latitude columns to be populated for addresses on Oracle Sales Cloud

Follow this document to check these  

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Has the required Geocoding setup tasks been performed?
 Has  "Populate Location Latitude and Longitude Information,"   Task run successfully ?
 Are the Longitude and Latitude values set for the object?

 Are the location services enabled on the device?
 Longitude, Latitude is set correctly , Location Services are enabled.  Still do not see the object on the Map

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