Why does Sales Cloud for Outlook installation fail with "Previous version of Oracle Sales Cloud for Outlook found on this system" (Doc ID 1927978.1)

Last updated on APRIL 16, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to install Sales Cloud for Outlook the following error appears:

Previous version of Oracle Sales Cloud for Outlook found on this system. Please uninstall Oracle Sales Cloud for Outlook first.

There is no version listed in the programs and features so there is nothing to uninstall.

Cause

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