Import Of FCL Custom Field From An Interaction Does Not Work (Doc ID 1929749.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Common CRM - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Common

ACTUAL BEHAVIOR
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Whe n importing Interaction , FCL custom fields  5fixed Choice List) were not imported (ie no value)

EXPECTED BEHAVIOR
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should have a value

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Setup and Maintenance > Manage File Import Activities > create interaction import batch with FCL custom fields
2. FCL custom field is not populated


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import FCL custom field for interaction

Cause

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