Unable To Create Same User Deleted By Mistake In Fusion CRM

(Doc ID 1929797.1)

Last updated on FEBRUARY 18, 2015

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.5.0.0 and later
Oracle Fusion Common CRM - Version 11.1.5.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.5.0.0 and later
Oracle Fusion Sales - Version 11.1.5.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.5.0.0 version, Technology Management - Fusion Security

When attempting to create a Deleted user in Fusion CRM, the following error occurs in Manage Users page

ERROR
-----------------------
System Failure with identity management when running the OIM SPML Add Request call - Please contact your System Administrator quoting spml instanceId:1802


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Fusion Apps as admin user
2. Goto Navigator => Manager Resources => Manage Users
3. Create New user by filling all details and Submit



Cause

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