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Fusion Global Payroll: Payslip Frequently Asked Questions (FAQ) and Troubleshooting Guide (Doc ID 1929844.1)

Last updated on JULY 05, 2023

Applies to:

Oracle Fusion Global Payroll - Version 11.12.1.0.0 and later
Oracle Fusion Global Payroll Cloud Service - Version 11.13.20.07.0 and later
Information in this document applies to any platform.

Purpose

The purpose of this document is to present best practices, frequently asked questions and troubleshooting tips in creating Payslips.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Documentation
 Pre-requisites / General Setups
 NEW: How to view Payslips in Release 13
 NEW: Payslips for zero Gross and Net are not generated
 Can I see future dated payslips?
 How do we order the payslip and paycheck output
 Where delivery preferences can be set for Payslip
 How to setup and customize Payslip
 How to customize Payslip template?
 How to configure Payslip by mail
 If payslip did not get produced for several employees out of all payroll?
 If Payslip does not show sections: earnings, deductions, etc.
 How to improve slow Payslip performance with multi-threading and parameter XML_DATA_SOURCE
 How to get all the log files for Payslip
 How to get Payslip XML from BI?
 What are steps to check if Payslip was generated properly in BI Publisher
 SQLs to check if employees were processed by Payslip and Documents of Record (DOR) process
 The new Tax Reporting Unit (TRU) name displayed on the payslip is XYZ(123456). How to not have the registration number 123456 displayed next to the TRU name on the payslip?
 Payslip error and issues
 Payslip does not publish on DOR, but is available in BI after click on Republish button
 Payslip not shown in Document of Record (DOR) after successful Generate Payslip Process
 Payslip with large output files fails with error: Report data size (524288423 bytes) exceeds the maximum limit (524288000 bytes). Stopped processing. Or Payslip fails with PAY_PROC_UNKNOWN_ERR and when re-publish get error oracle.xdo.memoryguard.XDODataSizeLimitException: Report data size (1307780554 bytes) exceeds the maximum limit (524288000 bytes). Stopped processing.
 Archive Integration with BI Publisher processes failed with error PAY_PAYPROC_UNKNOWN_ERR
 Payroll analysts no longer able to view the employee payslips as of 22B?  How to correct this issue?
 Run the payslip, payroll register, and checkwriter, and each process was completed successfully.  However, when viewing the result, it is either blank or contains very little information.  For example, the payslip contains only the net pay and all the information is showing blank.  How to get the data to show on these various processes?
References

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