Cannot Create Prorate Conventions - Receiving error Unable to retrieve content

(Doc ID 1933999.1)

Last updated on OCTOBER 14, 2016

Applies to:

Oracle Fusion Assets Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Assets - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.0.0 version, Set Up Asset Lifecycle Management-Define Fixed Assets

Could not set up Assets "Prorate Convention Rules" in the Manage Prorate Conventions UI
Getting the following message when clicking on the Create button:

ERROR
-----------------------
Unable to retrieve content. Additional information for "Remote Region error #10":

An error occurred while invoking task Manage Prorate Conventions. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Manage Prorate Conventions
2. Click on the Create button


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot set up prorate conventions.

Cause

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