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Release 8 Email Campaigns Are Not Creating Interactions For Contacts At First Run (only For Customers) Need a Second Run For Contacts (Doc ID 1934867.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Marketing Cloud Service - Version and later
Oracle Fusion Marketing - Version and later
Information in this document applies to any platform.


On : version, Campaigns

The 'Import Marketing Email Interactions' process needs to be run twice in order to load the interactions to contacts . Is this the expected behavior?

Interactions should be allocated to contacts in one run only

The issue can be reproduced at will with the following steps:

1. Navigator\Treatments\Create
2. Enter treament details (channel: E-mail and set Active flag)
3. Use default supplier name (Oracle Fusion Email and Web Marketing) and delivery profile ID (E-mail Profile) and note that create interaction is also set by default
4. Define email content

5. Navigator\Campaigns\Create multistage campaign
6. Create from blank campaign
7. Design\Create stage
8. Select audience for example by creating a simple list
9. Select treatment created at steps 1-4
10. Allocate treatment to audience
11. Activate campaign

12. Once Campaign is completed > Run Process : treatment > Check that interaction iis allocated to Customer (Account) and not to Contacts
13. Run again Process : treatment > Check that interaction iis allocated now to contact too

The issue has the following business impact:
Due to this issue, users cannot allocate interaction to contact in one step


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