Interaction Error On Save : ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #xx (Doc ID 1935013.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Common CRM Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Common CRM - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Common

Interaction Error on Save

When saving an Interaction record that has a “Purpose” value of “Sales Support” and an “Outcome” value of “Issue Resolved” there is an error message and the Interaction cannot be saved.

Expect to be able to create an Interaction record that has a “Purpose” value of “Sales Support” and an “Outcome” value of “Issue Resolved” and save it.


ERROR
-----------------------
ADF_FACES-60097


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Sign into the environment, standard desktop UI
2. Navigate to the Customer center
3. Navigate to the account named “E Users NA (City, US)”
4. Click the “Interactions” link from the left side
5. Click the “Create” icon
6. Confirm that the “Purpose” has defaulted to “Sales Support”
7. Enter a Description “TESTING 08OCT2014 – REMOVE”
8. Select a Category (e.g. “Hardware”)
9. Select a SS Category 2 (e.g. “Hypercom 4210”)
10. Select a SS Category 3 (e.g. “Check Memory”)
11. Select a SS Category 4 (e.g. “.”)
12. Select an Outcome value of “Issue Resolved”
13. Note the error message: “ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #42”
14. Click OK
15. Note the secondary error message: “Rows cannot be removed from entity Interaction.”

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms