Approver Doesn't See The Options To Approve Or Reject Journals (Doc ID 1936663.1)

Last updated on MAY 23, 2016

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.1.7.0.0 and later
Oracle Fusion General Ledger - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.7.0.0 version, Capture Transactions-Approve Journals

When the approver receives a notification about a journal, the option to approve the journal is not available.
The only option available is "Dismiss" and the workflow shows the task is "Completed" even though the journal is not approved.
The Journal Batch Approval Status shows as "Validation Failed" and Batch Status is "Unposted."
Also, when the preparer submits a journal, the first notification confirms journal is submitted and then a second notification appears
preceeded with "FYI;" same text is visible in notification received by the approver.

EXPECTED BEHAVIOR
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Expect that the approver gets the option to Approve the submitted journal.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a manual journal that is setup for approval and submit it for posting. Posting in turn submits approval.
2. Approver receives notification but the Approve option is not available, only Dismiss.

Cause

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