User Periodically Getting Popup Error On Outlook - Can not find script file "C:\users\jcharron\appdata\roaming\Oracle Fusion CRM for Microsoft Outlook\Bin\LFS\Diagnostics.js". (Doc ID 1937164.1)

Last updated on APRIL 08, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.7.0.0 to N/A [Release 1.0]
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.7.0.0 and later
Information in this document applies to any platform.

Symptoms

After upgrading to Sales Cloud for Outlook client version 3.5.09 , user periodically gets the below popup error.

"Windows Script Host"

Can not find script file "C:\users\jcharron\appdata\roaming\Oracle Fusion CRM for Microsoft Outlook\Bin\LFS\Diagnostics.js".


Cause

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