Error In Customer - Sales Account File Based Import (Doc ID 1939013.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When importing Sales Account object using File Import, File import status shows 'Completed with Error' and the error says:


A matching record of type CUSTOMER cannot be found using the value of the attributes SalesAccountProfile_PartyOrigSystemReference and SalesAccountProfile_PartyOrigSystemReference that you provided. (MKT-285226)
Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not exist, then remove the record from the data file, or update the record with a valid user key.

The values provided for SalesAccountProfile_PartyOrigSystemReference and SalesAccountProfile_PartyOrigSystemReference for the SALES_ACCOUNT_PROFILE do not match the corresponding values for the SALES_ACCOUNT_PROFILE.
(MKT-285228) Cause: The pair of attribute values must match between both record types. Action: Verify that the values for the specified attributes are equal for the two record types.



Cause

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