Error In Customer - Sales Account File Based Import

(Doc ID 1939013.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version and later
Oracle Fusion Customer Center - Version and later
Information in this document applies to any platform.


When importing Sales Account object using File Import, File import status shows 'Completed with Error' and the error says:

A matching record of type CUSTOMER cannot be found using the value of the attributes SalesAccountProfile_PartyOrigSystemReference and SalesAccountProfile_PartyOrigSystemReference that you provided. (MKT-285226)
Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not exist, then remove the record from the data file, or update the record with a valid user key.

The values provided for SalesAccountProfile_PartyOrigSystemReference and SalesAccountProfile_PartyOrigSystemReference for the SALES_ACCOUNT_PROFILE do not match the corresponding values for the SALES_ACCOUNT_PROFILE.
(MKT-285228) Cause: The pair of attribute values must match between both record types. Action: Verify that the values for the specified attributes are equal for the two record types.


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