Fusion Global Payroll (US): Work at Home Employee with Non-US Location Creates Payroll Error-Invalid primary work address geocode
(Doc ID 1940035.1)
Last updated on NOVEMBER 01, 2024
Applies to:
Oracle Fusion Global Payroll Cloud Service - Version 11.1.8.0.0 and laterOracle Fusion Global Payroll - Version 11.1.8.0.0 and later
Oracle Fusion HRMS (US) - Version 11.1.8.0.0 and later
Information in this document applies to any platform.
Symptoms
When attempting to pay an employee who lives in California but works in Mexico, the following errors occur:
-Error was encountered when processing payroll relationship NNNNN
-An error occurred when processing element {ELEM_NAME. (ETNAME=US_FEDERAL_INCOME_TAX_PROCESSOR)
-Invalid primary work address geocode
The issue can be reproduced at will with the following steps:
1. Set up an employee's home address and work tax address as California
2. Add a work location of Tijuana Mexico to the employee
3. Run a QuickPay and note generated error messages
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |