Transactions are being classified to the wrong rule.
(Doc ID 1943603.1)
Last updated on MAY 22, 2023
Applies to:Oracle Fusion Incentive Compensation Cloud Service - Version 220.127.116.11.0 and later
Oracle Fusion Incentive Compensation - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Classification process is assigning the wrong classification rule (eg. New Bookings - NAM SMB Channel Black).
The issue can be reproduced at will with the following steps:
1. Define Classification Rules
2. Deploy Classification Rules
3. Create Transaction
4. Run Classify Credits
1. Navigator > Compensation Plan > Manage Classification Rules
Example of a Classification Rule Hierarchy:
New Bookings (Product Summary = Business-New or Blue-New)
New Bookings - NAM (Geo = NAM)
New Bookings - NAM SMB (Segment = SMB)
New NAM SMB Channel (Channel Flag = Yes)
New NAM SMB Channel Black (Product Summary = Business-New, credit category = New Bookings - NAM SMB Channel Black)
New NAM SMB Channel Blue (Product Summary = Blue-New , credit category = New Bookings - NAM SMB Channel Blue)
2. Navigator > Credits and Earnings > Manage Credits "INV-3248"
... shows credit category = New Bookings - NAM SMB Channel Black
... has the following attributes:
Geo = NAM
Segment = SMB
Channel Flag = Yes
Product Summary = Blue-New
User expecting classification should be for credit category "New Bookings - NAM SMB Channel Blue" since it has product summary = Blue-New
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