BEN-991105 Randomly For Different Element Entries While Saving Elections From BSC

(Doc ID 1945722.1)

Last updated on MAY 06, 2015

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Benefits - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Manage Benefits

When attempting to save the elections in Benefits Service Center or Benefits Self Service screen,
the following error occurs.

ERROR
-----------------------
The selected enrollments result in an overlap with an existing entry for the same element. (BEN-991105)
The error occurred while creating an entry for element NJINC and rate Den NJINC EE + Fam for the date 2014-07-25.

This is the first life event we are processing for the employee. We were not getting this error until yesterday. This error started occurring today onwards. We are in mid of our UAT and we haven't changed any configuration that would cause this to happen.

We get this error randomly for different element entries. We are able to reproduce this issue consistently for various employees.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigator > Benefits > Enrollment > Query person Number 58 > Benefits Enrollment > Enrollments > Disability/FSA tab
select Long term Disability coverage 60%, Health Care FSA: Waive and Dependent Care FSA : Waive and save


Cause

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