Approval Of Manual Journals Failing With Error FUN-720337 (Doc ID 1946873.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Fusion General Ledger Cloud Service - Version 11.1.9.0.0 and later
Oracle Fusion General Ledger - Version 11.1.9.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.1.0 version, Capture Transactions-Approve Journals

When attempting to approve a manual journal entry, the following error is displayed in the approval notification:

ERROR
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The supervisor does not exist. (FUN-720337)
Cause: The supervisor not found for the submitter.
Action: Correct the HCM employee supervisory hierarchy.


STEPS
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The issue can be reproduced with the following steps:
1. Set journal approval flags for ledger and source.
2. Define journal approval rule set using the batch amount in the rule.
3. Create a manual journal and submit it for approval.
4. Check the approval notification and see the error there.

Cause

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