Download of the Sales Cloud for Outlook Installer fails with error "oracle.jbo.jboException: JBO-29000: Unexpected exception caught: java.lang.NullPointerException" (Doc ID 1951260.1)

Last updated on MARCH 19, 2017

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Oracle Fusion CRM for Microsoft Outlook - Version and later
Information in this document applies to any platform.


On : version, Outlook Client

When attempting to download the Release 9 Sales Cloud for Outlook install via the Set Preferences>CRM for Microsoft Outlook Installer menu the following error occurs:

Messages for the page are listed below.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms