Fusion BI: BI Agent (iBot) fails to send emails - [nQSError: 75027] Failed to open connection to SMTP Server (host localhost; port 587)

(Doc ID 1952479.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Fusion HCM Common Architecture - Version 11.1.8.0.0 and later
Oracle Fusion Application Toolkit Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Application Toolkit - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Fusion  11.1.8 BI - attempting to execute OBIEE Agent

Error
-----------
   AgentID: /users/43392234/emailtest
[nQSError: 75027] Failed to open connection to SMTP Server (host localhost; port 587).    AgentID: /users/43392234/emailtest
   ...Trying SMTP Delivery loop again... Sleeping for 2 seconds.    AgentID: /users/43392234/emailtest
[nQSError: 75027] Failed to open connection to SMTP Server (host localhost; port 587).    AgentID: /users/43392234/emailtest
   ...Trying SMTP Delivery loop again... Sleeping for 8 seconds.    AgentID: /users/43392234/emailtest
[nQSError: 75027] Failed to open connection to SMTP Server (host localhost; port 587).    AgentID: /users/43392234/emailtest
   ...Trying SMTP Delivery loop again... Sleeping for 4 seconds.    AgentID: /users/43392234/emailtest
[nQSError: 75027] Failed to open connection to SMTP Server (host localhost; port 587).    AgentID: /users/43392234/emailtest
   Exceeded number of SMTP delivery retries.


Delivery failed.
[INSTANCE_ID=llfsn9xvpf04.oracleoutsourcing.com.1415436172408] [OUTPUT_ID=1038]
Document delivery failed
[INSTANCE_ID=llfsn9xvpf04.oracleoutsourcing.com.1415436172408] [DELIVERY_ID=1001]Exception happened when delivery document to email::deliver API call throw ProcessingException::::Email delivery failed with Exception::Email delivery failed with DeliveryException::oracle.xdo.delivery.DeliveryException: javax.mail.MessagingException: Could not connect to SMTP host: localhost, port: 587;
 nested exception is:
 java.net.ConnectException: Connection refused::oracle.xdo.se

Cause

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