Images Not Always Displayed Properly In Emails Sent From Sales Campaign (Doc ID 1957585.1)

Last updated on JUNE 20, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.9.2.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

Images not always displayed properly in emails sent from Sales Campaign.

1. Created a marketing treatment for a Sales Campaign that has a couple of different images in it.

2. One of the images was embedded in the email using an <img> HTML tag and the image itself is hosted on a server.

3. Second image was embedded by copying and pasting an image from another source.

4. Both of these images show correctly when looking at the email template. But when the customer sends out the email, only the image that was embedded using the <img> HTML tag is displayed properly. The image that was copied and pasted is not shown.

 

Solution

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