Unable to Use Rapid Setup Spreadsheets in Tax Configuration (Doc ID 1958550.1)

Last updated on AUGUST 14, 2015

Applies to:

Oracle Fusion Tax Cloud Service - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Oracle Fusion Tax - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Set Up FCR-Define Tax Configuration

Unable to use Rapid Setup Spreadsheets for Tax Configuration in different screens: Tax Regimes, Tax Rates, Tax Rules. In all the cases when selecting the option to Download Spreadsheet Template a very similar error is being shown:


ERROR
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Unable to retrieve content. Additional information for "Remote Region error #3":

An error occurred while invoking task Manage Taxes. Review the FunctionalSetupServer logs for more details on this error. Contact your help desk..


STEPS
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The issue can be reproduced at will with the following steps:
1. From Navigator, go to Setup and Maintenance.
2. Search for %Manage%Taxes% task.
3. Go to task.
4. In "Search Results: Transaction Taxes" section of "Manage Taxes" UI, choose option 'Rapid Setup Spreadsheets > Download Taxes Spreadsheet Template'.

Cause

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