Why is the Company Name lost when a Native Outlook Contact is coverted to a Sales Cloud Contact? (Doc ID 1959615.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When a Native Outlook contact with a company name (not existing in Sales Cloud) is converted to a Sales Cloud contact, Company field is getting blanked.

Cause

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