Unable To Approve And Post Subledger Journals; Error- Unapproved journal batch (Doc ID 1963529.1)

Last updated on SEPTEMBER 11, 2020

Applies to:

Symptoms

On : 11.1.8.0.0 version, Capture Transactions-Approve Journals

When attempting to post subledger journals from Receivables and Payables in General Ledger, the resulting status of the journal is Error- Unapproved journal batch.
The problem only happens with journals from those sources.
Manual journals can be approved and posted successfully.
The journal approval for AP and AR journals was working successfully until before the upgrade to release 8.

The Expected behavior is that the journals get approved successfully and the posting program ends successfully as well.

ERROR
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When checking the approval notification the following messages are seen:
 Error: The task evaluation against the defined rules in the UNKNOWN did not get any approver. (FUN-720339)
  Cause Probable cause: a. Improper List Builder setup.
  Action Correct the rule definitions under the rule set.

Click on More and the following is displayed:

The issue can be reproduced at will with the following steps:
1. Run Create Accounting from AP or AR with the option to import journals.
2. Go to GL and search for the resulting AP or AR journal and click on Post.
3. After the posting program ends, see that the journal is unposted and in error status.
4. Check the approval notification and see the errors.

Cause

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