Collections Dashboard Does Not Show Data And Does Not Find A Customer (Doc ID 1964309.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Advanced Collections - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Goal

I try to check a customer in the Collections Dashboard, enter the name in the Customer Search but don't get a result, instead I have to close the page.
I get

"Gateway Timeout"
The proxy server did not receive a timely response from the upstream server.
Reference #1.c9969d50.1420648185.1d56e498

Can I use the dashboard if Advanced Collections is not licensed?
 

Solution

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