How Do Work Phone Numbers Displaying In Contact Basic Informatiuon (Doc ID 1964711.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.8.0.0 version, Other Issues

ACTUAL BEHAVIOR  
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Purpose field is ignored when setting 'Work Phone Number'


 -- If a contact is created with 2 different Phone Numbers, regardless of the purpose defined for each one ( Work,Home,Board,Secretary1 or Secretary 2), one of these numbers is set as 'Work Phone Number'
 -- If contact is created with just 1 Phone Number, again 'Contact Basic Information' assigns this value to the 'Work Phone Number' field regardless of the 'Purpose' that is actually defined.



EXPECTED BEHAVIOR
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Only Phone Numbers that are explicit defined for 'Work' should appear under the 'Work Phone Number field'


STEPS
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The issue can be reproduced at will with the following steps:
- Drill down on Account
- Create new contact
- Create two phone records for contact


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot bu sure only phone number having type = 'Work' can be defined on Work Phone zone

Cause

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