How Do Work Phone Numbers Displaying In Contact Basic Informatiuon

(Doc ID 1964711.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version and later
Oracle Fusion Customer Center - Version and later
Information in this document applies to any platform.


On : version, Other Issues

Purpose field is ignored when setting 'Work Phone Number'

 -- If a contact is created with 2 different Phone Numbers, regardless of the purpose defined for each one ( Work,Home,Board,Secretary1 or Secretary 2), one of these numbers is set as 'Work Phone Number'
 -- If contact is created with just 1 Phone Number, again 'Contact Basic Information' assigns this value to the 'Work Phone Number' field regardless of the 'Purpose' that is actually defined.

Only Phone Numbers that are explicit defined for 'Work' should appear under the 'Work Phone Number field'

The issue can be reproduced at will with the following steps:
- Drill down on Account
- Create new contact
- Create two phone records for contact

The issue has the following business impact:
Due to this issue, users cannot bu sure only phone number having type = 'Work' can be defined on Work Phone zone


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