Due Date Of A Task Is Wrong When Created In SUI (Doc ID 1966020.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.8.0.0 version, Manage Accounts

ACTUAL BEHAVIOR  
---------------
Due date of a task is different in Simplified UI and Desktop UI

EXPECTED BEHAVIOR
-----------------------
Due date should be the same in Simplified UI and Desktop UI

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Simplifier UI > Account > edit an account > task tab > Create a task > with dueb date = 3-FEB-2015
> Save
2.
 Simplified UI > Account > re-edit the same account > task
sub-tab > due date is 3-FEB-2015  in Task summary and detail  UI
3. Desktop UI
> Navigator > Account > edit the same account > Left tree task Menu : due date = 2-FEB-2015
4.
Desktop UI > Worklist > Notification > open task notification : due date = 2-FEB-2015

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have the same due date depending on the fact they are looking in in Simplified UI or Desktop UI

 

Cause

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