My Oracle Support Banner

Outlook Synchronization Failing With Error (504) Gateway Timeout. (Doc ID 1966748.1)

Last updated on MAY 21, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version and later
Oracle Fusion CRM for Microsoft Outlook - Version and later
Information in this document applies to any platform.


On : version, Synchronization

When attempting to sync with Sales Cloud for Outlook, the following error occurs.

@@@@message:The request channel timed out while waiting for a reply after 16:40:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

InnerExceptiond:The remote server returned an error: (504) Gateway Timeout.

The issue can be reproduced at will with the following steps:
1. Start a sync with Sales Cloud for Outlook

The issue has the following business impact:
Due to this issue, users encounter an error when attempting to sync


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.