Outlook Synchronization Failing With Error (504) Gateway Timeout. (Doc ID 1966748.1)

Last updated on MAY 21, 2015

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Synchronization

When attempting to sync with Sales Cloud for Outlook, the following error occurs.

ERROR
-----------------------
@@@@code:FC0090
@@@@rref:soap_2015-01-20T15-14-21-200.xml.gz.bin
@@@@message:The request channel timed out while waiting for a reply after 16:40:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

InnerExceptiond:The remote server returned an error: (504) Gateway Timeout.
@@@@result:error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Start a sync with Sales Cloud for Outlook

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users encounter an error when attempting to sync

Cause

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