Campaign Response Not Being Displayed For Campaign With Segments

(Doc ID 1966973.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Marketing Cloud Service - Version and later
Oracle Fusion Marketing - Version and later
Information in this document applies to any platform.


On : version, Other Issues

When creating a MKT Mini-Campaign which is based on a segment no emails are sent
same campaign based on an audience list (with same contacts so same emails)  sent emails successfully

Campaigns which are based on segments should works as when based on lists  with same contacts

The issue can be reproduced at will with the following steps:
1. Navigator > Marketing > Campaigns > create a mini campaign with segment  
2. Generate segment and  count contacts
3. Launch campaign : no emails are sent

The issue has the following business impact:
Due to this issue, users cannot run campaign when they are based on segments.
Not that campaigns work fine (email are sent) when using audience list instead of segments with same contacts



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