The Inventory Item Was Not Found For The Combination Item Cross Reference Key and Source System When Submitting A Sales Order In DOO (Doc ID 1967074.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Fusion Distributed Order Orchestration - Version 11.1.9.2.0 to 11.1.9.2.0 [Release 1.0]
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance - Release 9 Specific***

Symptoms

After upgrade to Rel 9, Inventory Items and Cross References present in database are not getting picked up when submitting a sales order.
The process fails and the following error is received:

"The inventory item was not found for the combination Item Cross Reference Key NNNNNN and Source System MMMMM."

The Cross References exist in the database as seen with the following query:

select * from FUSION.EGP_ITEM_RELATIONSHIPS_B where INVENTORY_ITEM_ID=&item_id;

However the Cross References are not visible in Product Management -> Manage Item Relationships.

Additionally, when trying to import any new item the process also fails with errors like:
EGP-2775801 - Attribute Primary Unit of Measure cannot be updated because you do not have the privilege. 


Changes

 Recently upgraded to Rel 9 of the application.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms