Error On Duplication Of Custom Layout In Section "Details Layout Page" (Doc ID 1967996.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion CRM Application Composer Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion CRM Application Composer - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.9.2.0 version, Sales, Sales Catalog, Territories and Quotas

When attempting to duplicate a layout get a ZCX error
the following error occurs.

ERROR
-----------------------
The Layout cannot be created because of an internal error. Contact your application administrator. (ZCX-3075001)
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: Incident ID: 141, Server Domain: CRMDomain, Server Instance: CRMCommonServer_1, Application Name: CrmCommonApp.
Error
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 142, Server Domain: CRMDomain, Server Instance: CRMCommonServer_1, Application Name: CrmCommonApp.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Application Composer > Sales (applicatin) Standard Objects > Opportunity > Pages > Simplified Pages > Detailed Page layout
2- click on button copy layout
3- Insert the layout name
4- Click "Save and Edit" or also "Save and Close"
At this point get the error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot duplicate Layouts in some, Opportunity UI pages

 

Cause

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