Calculation Completed but Transactions have Eligibility Error ( ELIGIBILITY_ERROR ) Status (Doc ID 1968059.1)

Last updated on MARCH 12, 2024

Applies to:

Symptoms

Credited Transactions shows Eligibility Error status.

STEPS
1. Import or create transactions
2. Run calculation related jobs
3. View calculation results and all the transactions have Eligibility Error status

Changes

Sample Transaction with Eligibility Error :

Navigator > Credits and Earnings > Manage Credits

 Transaction Number : 70958_2014-11-01
 Business Unit = Vision Operations
 Credit Date = 11/1/14
 Credit Receiver = Adam Smith
 Credit Category = MR (Monthly Revenue)

Check Setups:

Confirm the credit category is assigned to the compensation plan :
1. Navigator > Compensation Plans > Manage Credit Categories
   Search : MR (Monthly Revenue)
   Where Used :
         Performance Measure :  DMC - Monthly Revenue  
         Classification Rules : MR  
         ... both have date range : 1/1/14 - 12/31/15

2. Navigator > Compensation Plans > Manage Performance Measure
   Search :  DMC - Monthly Revenue
   Where Used :  Plan Components = DMC - Monthly Revenue

3.  Navigator > Compensation Plans > Manage Plan Components
    Search : DMC - Monthly Revenue
    Where Used : Compensation Plans = DMC

4.  Navigator > Participant Snapshot > Select Participant (Adam) > Manage Compensation Plan
    ... is assigned to compensation plan DMC directly with effective dates range 1/1/15  - 12/31/15

    ... also check the START DATE  and END DATE

Confirm that the Performance Measure is assigned to Plan Component and shows up under Participant Assignment

Navigation> Participant Assignment>select participant>Manage Compensation Plan
Plan Component>Performance Measure

Cause

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