Calculation Completed but Transactions have Eligibility Error ( ELIGIBILITY_ERROR ) Status. (Doc ID 1968059.1)

Last updated on MARCH 03, 2015

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

Credited Transactions shows Eligibility Error status.

STEPS
1. Import or create transactions
2. Run calculation related jobs
3. View calculation results and all the transactions have Eligibility Error status


Changes

Sample Transaction with Eligibility Error :

Navigator > Credits and Earnings > Manage Credits

 Transaction Number : 70958_2014-11-01
 Business Unit = Vision Operations
 Credit Date = 11/1/14
 Credit Receiver = Adam Smith
 Credit Category = MR (Monthly Revenue)

 


Check Setup to confirm the credit category is assigned to the compensation plan :
1. Navigator > Compensation Plans > Manage Credit Categories
   Search : MR (Monthly Revenue)
   Where Used :
         Performance Measure :  DMC - Monthly Revenue  
         Classification Rules : MR  
         ... both have date range : 1/1/14 - 12/31/15

2. Navigator > Compensation Plans > Manage Performance Measure
   Search :  DMC - Monthly Revenue
   Where Used :  Plan Components = DMC - Monthly Revenue

3.  Navigator > Compensation Plans > Manage Plan Components
    Search : DMC - Monthly Revenue
    Where Used : Compensation Plans = DMC

4.  Navigator > Participant Snapshot > Select Participant (Adam) > Manage Compensation Plan
    ... is assigned to compensation plan DMC directly with effective dates range 1/1/15  - 12/31/15

 

Cause

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