Getting History Tree Table Error in Approvals Workflow because of HierarchicalCacheException (Doc ID 1982880.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

In Fusion HCM 11.1.8.0.0

Client has configured an approval workflow but despite the rules being set up correctly

the following error still appears on Review pages:

"Error occurred while displaying History Tree Table. Error in task. Please correct error"

This is happening on any approvals task


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms