Not Able To Export Account File Import Mappings (Doc ID 1983195.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, File Import/Export

When attempting to export a File Import Mapping
the following error occurs.

ERROR
-----------------------
Unable to Retrieve Content. Additional Information for "Remote region error #3"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator > Setup and Maintenance > Manage File Import Mappings
2. Edit a mapping > Click on icon to export as excel file
3. get error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export file import mappings

 

Cause

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