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Outlook STS Authentication Failing Due To Error WSM-00169 : Error decrypting the request message (Doc ID 1983206.1)

Last updated on JULY 19, 2022

Applies to:

Oracle Fusion CRM for Microsoft Outlook Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion CRM for Microsoft Outlook - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Authentication, Authorization & Single Sign-on

When attempting to sign in to Sales Cloud for Outlook (3.5.16) using STS authentication, the following error occurs.

ERROR
-----------------------
The security certificate is invalid or not installed. Please install valid security certificate.

The GeneralLog shows error
InnerExceptiond:InvalidSecurity : error in processing the WS-Security security header

The OrderCapture Server log shows error
Caused by: oracle.wsm.common.sdk.WSMException: InvalidSecurity : error in processing the WS-Security security header
Caused by: oracle.wsm.security.SecurityException: WSM-00169 : Error decrypting the request message.
Caused by: javax.crypto.IllegalBlockSizeException: Data must not be longer than 128 bytes
at com.sun.crypto.provider.RSACipher.a(DashoA13*..)
at com.sun.crypto.provider.RSACipher.engineDoFinal(DashoA13*..)
at javax.crypto.Cipher.doFinal(DashoA13*..)
at oracle.security.xmlsec.enc.XEEncryptedKey.decrypt(XEEncryptedKey.java:652)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Install Sales Cloud for Outlook to use STS Authentication Mode
2) Launch Outlook and select the STS Profile to use.
3) Enter STS Credentails
4) Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sign in to Sales Cloud for Outlook using STS authentication

Cause

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In this Document
Symptoms
Cause
Solution
References


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