Outlook Sync Is Not Working (Doc ID 1983804.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle Fusion CRM for Microsoft Outlook - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

 11.1.9.2.0 version, Synchronization

When attempting to sync for the first time after Release 9 upgrade using the latest Outlook installer from application,
the following error occurs.

ERROR

Message: Application experienced technical difficulties.
Further troubleshooting should be done by technical support.
Error code: FC0097

  


STEPS

The issue can be reproduced at will with the following steps:
1. First sync


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms