Error When Creating An Activity (Task/Appointment/Log A Call) (Doc ID 1985209.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms


Users can not use the Simplified or Desktop UI to "Log a Call" per errors listed below.
It happens when trying to create Activity 'Log a Call' ir-respective of all User Roles.

ERROR
-----------------------
ORA00001: unique constraint (FUSION.ZMM_ACTY_ACTIVITIES_U3) violated

OR

An application error occurred. See the incident log for more information.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

In SUI within Sales Account record:
- Click the Activities subtab
- Click the 'Log A Call' button
- Fill out information as needed.
- Click 'Save and Close'  Or 'Save and Continue'.


Cause

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