Intermittent Issue Generating Compensation Statements

(Doc ID 1986392.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version and later
Oracle Fusion Compensation - Version and later
Information in this document applies to any platform.


On : version, Manage Compensation

Users are experiencing intermittent issues generating their compensation statements. Some users experience no issue at all; some users receive the attached error, reboot their laptop/pc and then are able to generate; other users cannot generate statements at any given time.

When attempting to open compensation change statement, the following error occurs.

Adobe Reader could not open Compensation Statements - directs.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Error stack
Error generating the statement at setp 5. Following message is for debugging
Error generating the statement at setp 5. Following message is for debugging : Client received SOAP Fault from server : PublicReportService::generateReport for reportAbsolutePath [/Human Capital Management/Compensation/Workforce Compensation/CmpCwbPrintStatements.xdo] failed: due to java.lang.SecurityException: Security violation: /Human Capital Management/Compensation/Workforce Compensation/CmpCwbPrintStatements.xdo, user:, permission: 192
  at com.sun.proxy.$Proxy241.runReport(Unknown Source)
  at oracle.xdo.service.client.ReportService.runReport(
  at oracle.apps.hcm.compensation.workbench.ui.printStatements.bean.PrintStatementsBean.generateStatement(
  at oracle.apps.hcm.compensation.workbench.ui.printStatements.bean.PrintStatementsBean.generateForSelected(
  at sun.reflect.GeneratedMethodAccessor89469.invoke(Unknown Source)

1.Click on Navigator>Click on Workforce Compensation,
2. Click on Annual Planning/Q1 2015 link> Click the Compensation Statements tab> Click the Generate statements link
3. Generate Statement for Direct Report
4. Statement has been downloaded
5.Open Statement and error appears

Expect to open compensation change statement


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