Intermittent Issue Generating Compensation Statements (Doc ID 1986392.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Fusion Workforce Compensation Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Compensation - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Manage Compensation

Users are experiencing intermittent issues generating their compensation statements. Some users experience no issue at all; some users receive the attached error, reboot their laptop/pc and then are able to generate; other users cannot generate statements at any given time.

When attempting to open compensation change statement, the following error occurs.

Adobe Reader could not open Compensation Statements - directs.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

Error stack
===========
Error generating the statement at setp 5. Following message is for debugging
:
Error generating the statement at setp 5. Following message is for debugging :
oracle.j2ee.ws.client.jaxws.JRFSOAPFaultException: Client received SOAP Fault from server : PublicReportService::generateReport for reportAbsolutePath [/Human Capital Management/Compensation/Workforce Compensation/CmpCwbPrintStatements.xdo] failed: due to java.lang.SecurityException: Security violation: /Human Capital Management/Compensation/Workforce Compensation/CmpCwbPrintStatements.xdo, user: sshade@transunion.com, permission: 192
  at oracle.j2ee.ws.client.jaxws.DispatchImpl.throwJAXWSSoapFaultException(DispatchImpl.java:1053)
  at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:839)
  at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationWithRetry(OracleDispatchImpl.java:235)
  at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchImpl.java:106)
  at oracle.j2ee.ws.client.jaxws.WsClientProxyInvocationHandler.invoke(WsClientProxyInvocationHandler.java:254)
  at com.sun.proxy.$Proxy241.runReport(Unknown Source)
  at oracle.xdo.service.client.ReportService.runReport(ReportService.java:322)
  at oracle.apps.hcm.compensation.workbench.ui.printStatements.bean.PrintStatementsBean.generateStatement(PrintStatementsBean.java:298)
  at oracle.apps.hcm.compensation.workbench.ui.printStatements.bean.PrintStatementsBean.generateForSelected(PrintStatementsBean.java:113)
  at sun.reflect.GeneratedMethodAccessor89469.invoke(Unknown Source)
  at


STEPS TO REPRODUCE
==================
1.Click on Navigator>Click on Workforce Compensation,
2. Click on Annual Planning/Q1 2015 link> Click the Compensation Statements tab> Click the Generate statements link
3. Generate Statement for Direct Report
4. Statement has been downloaded
5.Open Statement and error appears

EXPECTED BEHAVIOR
=================
Expect to open compensation change statement


Cause

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