Scrolling Down The Customer List And Selecting Customer Refreshes List (Doc ID 1987634.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Customer Center - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

When scroll in the list of customers and click on any customer that is down the page (but requires scrolling), the page is refreshing and we are again in top of the customer list.
If scroll again and click on the same customer (now selected) the page with the details about the customer opens.

EXPECTED BEHAVIOR
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When clicking on a customer to edit it > it should edit then return to the list at the same place than before  

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Customers > All customers (e.g.) > scroll down in the list > highlight a customer at the middle or bottom of the list
2. Cursor goes up to top of the list or some customer above
3. after some attempts can edit a customer

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit a customer at first attempt and need to scroll down again until this customer to eventually  edit if

Cause

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