Fusion HR: Error Message When Navigating To Manage Person Page Of A Contact

(Doc ID 1988545.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.8.0.0 and later
Oracle Fusion Global Human Resources - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

confusing display issues when adding a contact to an employee, including - Cannot locate the specified stack snapshot id: null

Navigate to the ‘manage person’ page for a contact of an employee  Error message appears (not blocking)
Navigation path:
Person management > Search for employee > Manage person > Contacts
Edit contact of an employee
Click on the link ‘Go to Manage person for contact’
The ‘manage person page’ of the new contact opens.
Issue 1: It opens on the contact tap (which is empty – normal) but this is a very confusing view as you first need to click ‘cancel’ before you can see the ‘person information’ data.
Issue 2: When you click on ‘Cancel’ an error message appears: ‘Cannot locate the specified stack snapshot id: null’
When I click on ‘OK’ the error message disappears and I can navigate to ‘person information’.

Cause

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