R9 - Contacts List Different In French And In English : Alpha Bar Only In English (Doc ID 1992803.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Customer Center Cloud Service - Version 11.1.9.2.0 and later
Oracle Fusion Customer Center - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Accounts

ACTUAL BEHAVIOR
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Simplified UI > Contact does not display by the same way In French and US
The alphabet letters to search Contacts by initcap are missing in French

EXPECTED BEHAVIOR
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The alphabet letters to search Contacts by initcap should be present in French too

STEPS
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The issue can be reproduced at will with the following steps:
1. Simplified UI > Contact > Land to summary page
2. The alphabet letters to search Contacts by initcap are missing in French
3. see snapshots

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot serch by using initcap when logged in French language

Cause

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